Our made-to-order model
Every CRWN Threads piece is produced specifically for you through our print-on-demand partner after an order is placed. Because nothing is pre-stocked, refunds work differently than at a traditional retailer.
When you are eligible
We will replace or refund an order at no cost if it arrives damaged or defective, with a print, embroidery, or quality error, or as the wrong item, colour, or size from what was ordered. Contact us within 14 days of delivery with your order number and a clear photo of the issue.
What we cannot refund
We cannot refund buyer’s remorse, incorrect size selection, items that have been worn, washed, or altered, or errors in the shipping address supplied at checkout.
How to request a refund
Email support@crwnthreads.com within 14 days of delivery. Include your order number and photos of any defect. Requests are reviewed personally, with a response within 2–3 business days.
How refunds are processed
Approved refunds return to the original payment method. Please allow 5–10 business days for funds to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the error was ours.
Exchanges, changes & cancellations
We do not offer direct exchanges. Defective or incorrect pieces are replaced at no charge. Changes or cancellations can only be honoured if requested within 24 hours of ordering and before production begins.